General Terms and Conditions

Commitment

At Cloen we work to ensure an experience that matches the standards of our products. Specific supply conditions, lead times and services may vary depending on the type of customer, distribution channel and location. For detailed information, our team will be available to advise you in each case.

Shipping and delivery

Delivery times may vary depending on product availability and destination. Any incident during transport must be noted at the time of delivery and reported as soon as possible.

Returns

Return requests must be made within the established periods and in accordance with the conditions communicated for each transaction. Products must be returned in perfect condition, with their original packaging and all their accessories.

Warranty

Cloen products are covered by a warranty in accordance with current regulations. To activate and manage it, follow the procedure indicated in the product documentation or provided by the Cloen team.