Privacy policy

Approach

At Cloen we see privacy as an essential part of the experience. Personal data is processed in accordance with:

• Regulation (EU) 2016/679 (GDPR)
• Spanish Organic Law 3/2018 (LOPDGDD)

Data controller

Cloen Europa S.L. — Email: business@storecloen.com

Purposes of processing

Personal data collected through this website will be processed to:

• Handle enquiries made through the contact form
• Respond to commercial or technical requests
• Manage applications to join the distributor network
• Manage customer and account registrations
• Activate and manage product warranties
• Maintain contractual and commercial relationships
• Send information about products or services, when the user authorises it

Legal basis

Data processing is based on:

• The user's consent
• The performance of a contract or pre-contract
• Compliance with legal obligations
• Cloen's legitimate interest in carrying out its business

Data retention

Data will be retained:

• For as long as necessary to fulfil the purpose for which they were collected
• While a contractual or commercial relationship exists
• For the periods required by applicable law

Recipients

Data may be disclosed to:

• Service providers needed for the business (technology, logistics, etc.)
• Public authorities where there is a legal obligation
• Data will never be shared for commercial purposes without consent

International transfers

If technology tools with servers outside the European Economic Area are used, compliance with the appropriate safeguards under the GDPR will be guaranteed.

User rights

The user may exercise the following rights at any time:

• Access
• Rectification
• Erasure
• Objection
• Restriction of processing
• Portability

How to exercise your rights

By sending a request to business@storecloen.com. You may also file a complaint with the Spanish Data Protection Agency (AEPD).

Data security

Cloen applies appropriate technical and organisational measures to guarantee the security of personal data and prevent its alteration, loss or unauthorised access.