Legal information
Legal and privacy
Legal notice
Website ownership
In compliance with Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), you are informed that this website is owned by: Cloen Europa S.L. — Registered office: Calle Martí L'humá, 28, 46930 Quart de Poblet, Valencia, Spain — Email: info@cloen.es — Phone: +34 961 815 749 — Tax ID (NIF): ESB98937220 — Registration details: Valencia Commercial Register, volume 10,329, folio 82, sheet V-177,766.
Purpose
The purpose of this website is to provide information about Cloen's solutions, products and services, and to make it easier for customers, distributors and industry professionals to get in touch.
User status
Accessing and using the website confers user status and implies full acceptance of the conditions set out in this Legal Notice.
Use of the website
The user undertakes to use this website diligently, lawfully and in accordance with current regulations, refraining from:
- Carrying out activities contrary to the law, good faith or public order
- Introducing viruses or systems likely to cause damage
- Attempting to access restricted areas without authorisation
Changes
Cloen reserves the right to modify the content of the website at any time, without prior notice.
Intellectual and industrial property
All content on the website, including text, images, design, code, technology, trademarks and logos, is owned by Cloen Europa S.L. or authorised third parties. Its reproduction, distribution or public communication without express authorisation is prohibited.
Liability
Cloen is not responsible for:
- Misuse of the information on the website
- Damage resulting from service interruptions or technical errors
- The presence of viruses or other harmful elements
- The content of external links leading to other websites
Applicable law
This Legal Notice is governed by current Spanish law.
Privacy policy
Approach
At Cloen we see privacy as an essential part of the experience. Personal data is processed in accordance with:
- Regulation (EU) 2016/679 (GDPR)
- Spanish Organic Law 3/2018 (LOPDGDD)
Data controller
Cloen Europa S.L. — Email: business@storecloen.com
Purposes of processing
Personal data collected through this website will be processed to:
- Handle enquiries made through the contact form
- Respond to commercial or technical requests
- Manage applications to join the distributor network
- Manage customer and account registrations
- Activate and manage product warranties
- Maintain contractual and commercial relationships
- Send information about products or services, when the user authorises it
Legal basis
Data processing is based on:
- The user's consent
- The performance of a contract or pre-contract
- Compliance with legal obligations
- Cloen's legitimate interest in carrying out its business
Data retention
Data will be retained:
- For as long as necessary to fulfil the purpose for which they were collected
- While a contractual or commercial relationship exists
- For the periods required by applicable law
Recipients
Data may be disclosed to:
- Service providers needed for the business (technology, logistics, etc.)
- Public authorities where there is a legal obligation
- Data will never be shared for commercial purposes without consent
International transfers
If technology tools with servers outside the European Economic Area are used, compliance with the appropriate safeguards under the GDPR will be guaranteed.
User rights
The user may exercise the following rights at any time:
- Access
- Rectification
- Erasure
- Objection
- Restriction of processing
- Portability
How to exercise your rights
By sending a request to business@storecloen.com. You may also file a complaint with the Spanish Data Protection Agency (AEPD).
Data security
Cloen applies appropriate technical and organisational measures to guarantee the security of personal data and prevent its alteration, loss or unauthorised access.
Terms of use
Purpose
These conditions govern access to and use of the Cloen website, as well as interaction with its digital services.
Access
Access to the website is free of charge, without prejudice to the user's connection costs. Some services may require prior registration.
User registration
The user guarantees that the data provided is truthful, accurate and up to date, and is responsible for keeping their credentials confidential.
Proper use
The user undertakes to:
- Do not carry out unlawful activities
- Do not damage Cloen's image or rights
- Do not interfere with the operation of the site
Disclaimer of warranties
Cloen does not guarantee:
- The permanent availability of the website
- The absence of technical errors
External links
The site may contain links to third parties. Cloen accepts no responsibility for such content.
Changes
Cloen may modify the content and conditions of the website at any time.
Applicable law
These conditions are governed by Spanish law.
General Terms and Conditions
Commitment
At Cloen we work to ensure an experience that matches the standards of our products. Specific supply conditions, lead times and services may vary depending on the type of customer, distribution channel and location. For detailed information, our team will be available to advise you in each case.
Shipping and delivery
Delivery times may vary depending on product availability and destination. Any incident during transport must be noted at the time of delivery and reported as soon as possible.
Returns
Return requests must be made within the established periods and in accordance with the conditions communicated for each transaction. Products must be returned in perfect condition, with their original packaging and all their accessories.
Warranty
Cloen products are covered by a warranty in accordance with current regulations. To activate and manage it, follow the procedure indicated in the product documentation or provided by the Cloen team.
Last updated: June 2026 · Cloen Europa S.L. · business@storecloen.com